Orlando Relax PRIVACY NOTICE

Last Updated: August 13, 2023

LF SOLUTIONS & BUSINESS, LLC, doing business as Orlando Relax Transportation

Solutions ( “Orlando Relax”) is committed to respecting the privacy and maintaining the

security of your personal information. This Privacy Notice describes our collection and use

of personal information, including data collected on our websites (which include, but are not

limited to, ORLANDORELAX.COM, and any current or future mobile application

(collectively, the “Platform”), as well through other means.

The term “personal information” means any data that specifically identifies you or your

household, such as your first and last name, email address, mailing address, telephone

number, and payment card information.

If you are a California resident, please see the “California Residents’ Rights” section below

for more information about additional rights you may have.

1. Information Collected by Orlando Relax or its Service Providers

As described in more detail below, we may collect information when you provide it to us,

indirectly through certain collection technologies, and from certain third parties.

1. Information You Provide

Reservations. When you or someone on your behalf makes a reservation either through

the Platform or by contacting us through other means, we collect your name, telephone

number, email address, pick-up and drop-off locations, payment card information, and,

where applicable, travel information.

Account Registration. The Platform and related services may require registration for

access. As part of registration and related services, we ask you to provide us certain

information about you.

Website Contacts. You may provide personal information using the Platform in a number of

ways, for example by entering that information into data fields on the Platform (e.g., by

registering for an account or making a reservation).

Contacting Us. When you contact us, the email address and/or telephone number you use

to communicate with us generally will be collected directly from you or from our phone

system, and any additional information you provide may also be collected to respond to

your inquiries. Your telephone call with our customer service and/or dispatch

representatives may be recorded.

Payment Processing. When you make payment through the Platform or via telephone, we

collect information about the transaction. This includes the date of the transaction, payment

information, such as your credit or debit card number and other card information, and other

account and authentication information, as well as billing and contact details.

Applicants, Contractors, and Employees. If you apply for employment with us, submit an

application to be an independent contractor, or obtain a job with us, then you typically will be

asked to provide your name, telephone number, email address, mailing address,

educational information, work history, social security number, date of birth, and driver’s

license information. For certain positions, you may also be asked to answer questions

relating to driving history, criminal history, and drug and alcohol testing history.

1. Information Collection Technologies

Server Information. Like most internet websites, Orlando Relax’ servers automatically and

temporarily store the following information in the server log files. This information is

provided by your browser, unless you have deactivated the function.

● IP address of the enquiring computer

● File query by the client

● Http response code

● Internet page from which you visited us (referrer URL)

● Browser type and version

● Operating system used on the enquiring computer

The server log files are not analyzed with respect to individuals. At no time can this data be

attributed to specific individuals.

Site Visit Tracking Technologies. As is standard practice on many websites, the Platform

may use “cookies” and other technologies to help Orlando Relax understand which parts of

the Platform are the most popular and the preferences of Orlando Relax users. Orlando

Relax may also use cookies and other technologies to study traffic patterns on the Platform,

to improve its functionality and usability as well as to improve the effectiveness of Orlando

Relax’ communications with its users. Orlando Relax may also use cookies to customize

your experience and provide greater convenience to you during your interactions with the

Platform.

A cookie is a unique alphanumeric identifier that websites use to help identify the number of

unique visitors to a website, whether or not those visitors are repeat visitors, and the source

of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose

no threat to you. Servers and sites other than the one placing the cookie on your hard drive

cannot read the cookie, and no personal information can be gathered by other servers from

the cookie. If you prefer not to enable cookies or to disable them, you may do so through

your web browser’s security settings. Please note that certain features of the Platform may

not be available once cookies have been disabled.

Like most websites, the Platform gathers certain information automatically and stores it in

log files. This information includes internet protocol (“IP”) addresses, browser type,

operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of

access, and clickstream data, and information about the content you view on the Platform.

When you visit the Platform, the servers automatically log your IP address, the time and

duration of your visit, and the time and duration spent on the pages of the Platform which

you view. If you arrive at the Platform by clicking a paid advertisement or a link in a

communication, then the server will capture information that tracks your visit from that link. If

you arrive at the Platform by clicking on a non-paid source, such as a search engine result

or link on another website, the server may capture information that tracks your visit from

that source, to the extent available.

Some of Orlando Relax’ communications to you may contain a “click-through URL” which

links to content on the Platform. When you click one of these URLs, it passes information

through the Orlando Relax web server before you arrive at the destination web page.

Orlando Relax tracks this click-through data to help determine interest in particular topics

and measure the effectiveness of our communications. If you prefer not to be tracked,

simply avoid clicking text or graphic links in emails you receive from Orlando Relax.

Certain features of the Platform may use local stored objects (“Flash cookies”) to collect and

store information about your preferences and navigation to, from, and on our website. Flash

cookies are not managed by the same browser settings as are used for browser cookies.

Orlando Relax additionally may use web beacons or pixel tags, which are tiny invisible

graphic images, in the Platform. Web beacons and pixel tags may be used by Orlando

Relax to count users who have visited its webpages and for related website statistics (for

example, recording the popularity of certain website content and verifying system and

server integrity).

Smart Phones. If you use a smart phone to access the Platform, we may be provided with

and collect device-specific information, including your hardware model, operating system

version, unique device identifiers, phone number, and mobile network information. We may

associate your device identifiers or phone number with your account information.

1. Information from Third Parties

We may receive personal information from other sources.

Social Media. If you connect your social media account(s) to your account, the social media

site may share information with us about your use of their services, including information

about your profile, contacts, and viewed or liked content. If you post publicly on social media

sites, we may also collect that information. We encourage you to read the applicable

privacy policies for your social media accounts. We have no responsibility for the data

collection and use practices of those social media sites.

Third-Party Analytics. We may use third-party service providers (e.g., Google Analytics) to

collect and analyze information about use of the Platform. We do not receive information

from these service providers that can be used to specifically identify you.

Background and Credit Checks. If you are a job applicant, employee, or contractor, then, as

permitted by applicable law, we may obtain background check and credit check information

from a third party to evaluate your application or to ensure that you meet certain conditions

of employment or eligibility to contract with Orlando Relax.

Drug Screening. For certain employee and contractor positions and work assignments, we

may require you to undergo drug screening prior to employment, prior to certain

assignments, randomly, or upon reasonable suspicion. A third-party service provider

performs these screenings on our behalf.

2. Use of Personal Information

Orlando Relax and its service providers may use your personal information to provide our

services and to contact you in response to inquiries you submit. Orlando Relax and its

service providers may use your information to manage our contractual relationship with you,

because we have a legitimate interest to do so, and/or to comply with a legal obligation:

● to provide transportations services to you;

● to process payments from you;

● to provide you with information or services that you request from us;

● to present our Platform and related content to you;

● to provide you with notices about your account;

● in combination with other information for Platform improvement and marketing and

promotional purposes;

● to provide more consistent and personalized services across the Platform, including

to personalize our advertising, marketing, and promotional efforts;

● to carry out our obligations and enforce our rights arising from any contracts entered

into between you and us, including for billing and collection;

● to notify you about changes to the Platform or any services we offer or provide

through it;

● to allow you to participate in interactive features on the Platform;

● to allow you to participate in mobile device applications linked to interactive features

on our website;

● to evaluate and communicate with you about your application for employment or a

contractor position;

● in any other way we may describe when you provide the information;

● for any other purpose with your consent.

On other occasions where we ask you for consent, we will use the information for the

purposes which we explain at that time. You have the right to withdraw your consent at any

time; however, we may have other legal grounds for processing your information, including

those identified above.

3. Sharing and Disclosure of Personal Information

We do not sell your personal information; however, we may disclose your personal

information and certain other information in connection with operating our business.

Specifically:

Affiliated Transportation Service Providers. We may share your personal information

(typically name, telephone number, pick-up address, drop-off location, and, if applicable,

travel information) with our affiliates for the purpose of providing transportation services to

you. The entities with which we share information may be located in the United States or

other countries.

Service Providers. We may disclose your personal information with certain services

providers, such as our cloud hosting service provider or the companies we use for credit

and/or background checks. These service providers are generally not permitted to use any

personal information they may receive from us for purposes other than providing services to

or on behalf of us.

Business Transactions. In the event that Orlando Relax or some of our assets are sold or

transferred or used as security, or to the extent we engage in business negotiations with our

business partners, certain personal information that we have collected and stored may be

transferred or shared with third parties as part of that transaction or negotiation.

Legal Requirements. On rare occasions, we may disclose specific information without your

consent and without notice to you as required to comply with laws and regulations, or to

comply with court orders, subpoenas, or lawful discovery requests. Information collected

from you may also be used to investigate security breaches or otherwise cooperate with

authorities.

To Protect Us and Others. We may disclose information about you without your consent

and without notice to you as required to enforce or apply the Terms and Conditions of Use,

or other agreements, including for billing and collection purposes. We may disclose your

personal information if we believe it is necessary to protect Orlando Relax and/or other third

parties, including, for example, to assist in fraud protection or investigation.

Aggregated and De-Identified Information. Aggregated and de-identified information is not

personal information because it cannot be attributed to any specific individual. We may

disclose aggregated information without restriction. Orlando Relax may disclose

aggregated data in order to describe our services to current and prospective affiliates, and

to other third parties for lawful purposes.

4. How Orlando Relax Protects Your Personal Information

Orlando Relax has implemented reasonable physical, technical, and organizational

safeguards to help protect your personal information from unauthorized access, acquisition,

or disclosure, alteration, or destruction. Although we strive to keep your personal

information secure, no safeguards can be guaranteed to be completely secure, so you

should exercise caution when transferring personal and other sensitive information over the

Internet. Please advise us immediately at the address listed below of any incident involving

the loss of or unauthorized access to or disclosure of personal information that is in our

custody or control.

5. Third-Party Sites

The Platform may contain links to other websites. Please note that when you click on one of

these links, you will leave the Platform and will be subject to the policies and privacy

practices of the other site, which may differ significantly. You should review the policies of

other sites you visit. Orlando Relax is not responsible for the content, technology, security,

or practices of linked sites operated by others, or for your use of linked sites.

6. Children’s Privacy

Our services and the Platform are not aimed at or intended for children. We do not

knowingly collect information from children under the age of thirteen. If we obtain actual

knowledge that we have inadvertently collected personal information relating to a child

under the age of thirteen, we will delete that information from our records. If you believe we

might have any information from or about a child under the age of thirteen, please contact

us at admin@orlandorelax.com.

7. Applicable Law

We recognize that the Platform may be accessed from anywhere in the world, and that the

laws of the jurisdictions in which some users are located may differ substantially from those

of the United States and the State of Florida. You should be aware that data related to the

Platform is hosted, processed, and handled in the United States.

Because we cannot practicably prevent users in different jurisdictions from accessing the

Platform, you are responsible for knowing and complying with the laws of your jurisdiction. If

such laws conflict with your use of the Platform or any of its content or functionality, the

Platform is not intended for you, and we ask you not to use it or submit any information

through it. We comply with all applicable laws of the United States. In the event of a conflict

between United States legal requirements and the legal requirements of other jurisdictions,

we will defer to United States legal requirements.

8. Do Not Track

“Do Not Track” is a privacy setting that you may set in your web browsers. If turned on, this

setting requests that websites not track information about users. At this time, we do not

respond to “Do Not Track” browser settings or signals.

9. Data Retention

We retain personal information for as long as necessary to provide services to you and fulfill

the transactions you have requested, or for other necessary purposes such as complying

with our legal obligations and enforcing our agreements. Retention periods vary depending

on the type of information and how it is used. The criteria we use to determine the

appropriate retention periods include:

● How long we have a relationship with you and provide services or products to you.

● Whether there is a legal, contractual or similar obligation that requires us to keep

your information.

● Whether you have consented to retention of your information for a longer period of

time.

When we no longer need to use or retain your personal information, we will automatically

remove it from our systems, subject to complying with our legal obligations.

Rights to Access and Control Your Personal Information

You have choices about the collection, use, and sharing of your personal information,

including:

● Deletion: You can request that we erase or delete all or some of your personal

information (e.g., it is no longer necessary to provide services to you).

● Change or Correct: You can review and change your personal information by logging

onto the Platform and visiting your account. You may also send us an email at

admin@orlandorelax.com to correct any personal information that you have provided

to us.

● Object to or Restrict Use: You can request that we stop using some or all of your

personal information or restrict our use of your personal information.

● Access and/or Take: You can request a copy of your personal information.

● Marketing: You may opt-out of direct marketing or profiling we carry out for direct

marketing by sending us an email at admin@orlandorelax.com.

● Withdrawing Consent: If we have collected or processed your personal information

with your consent, you may withdraw your consent at any time. Withdrawing your

consent will not affect the lawfulness of any processing we conducted prior to your

withdrawal, nor will it affect processing of your personal information based on other

lawful processing grounds.

For your protection, we may need to verify your identity before fulfilling your request. Please

note that we may need to retain certain information for recordkeeping purposes or to

complete transactions that occurred prior your request. We will also retain your personal

information if reasonably necessary to provide services you request, comply with our legal

obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud

and abuse, and enforce the Terms and Conditions of Use. To learn more about how to make

these requests, please contact us at admin@orlandorelax.com.

11. International Transfers

Orlando Relax primarily provides transportation services in the United States; however,

there may be occasions where we receive personal information of persons from outside the

United States or needs to provide certain personal information to our affiliates in other

countries so they can provide transportation services. We may transfer your personal

information to or from other countries in compliance with applicable laws.

While the EU-U.S. and Swiss-U.S. Privacy Shield Framework may no longer be relied upon

for the transfer of personal information from the European Economic Area or Switzerland,

Orlando Relax continues to comply with all EU-U.S. Privacy Shield Framework and

Swiss-U.S. Privacy Shield Framework obligations. For more information, visit the U.S.

Department of Commerce’s Privacy Shield Program website.

12. Updates to this Privacy Notice

Orlando Relax may update this Privacy Notice and the Platform to reflect material changes

in how we collect, use, share, or store your information, to satisfy legal requirements, or for

other business purposes. You should review this Privacy Notice when you visit the Platform

to understand our current practices. The date at the top of the page shows when this

Privacy Notice was last updated.

We encourage you to refer to this Privacy Notice on an ongoing basis so that you

understand our current practices. You consent to any changes we make to this Privacy

Notice if you continue to use the Platform after receiving a notice of the change or upon our

posting of the new Privacy Notice on the Platform.

13. Interpretation of this Privacy Notice

Any interpretation associated with this Privacy Notice will be made by Orlando Relax’ legal

counsel. This Privacy Notice includes examples but is not intended to be restricted in its

application to such examples, therefore where the word “including” is used, it means

“including without limitation.”

This Privacy Notice does not create or confer upon any individual any rights, or impose

upon Orlando Relax any rights or obligations outside of, or in addition to, any rights or

obligations imposed by applicable country, state, and other privacy laws, as applicable.

Should there be, in a specific case, any inconsistency between this Privacy Notice and

applicable privacy laws, this Privacy Notice shall be interpreted in that case to give effect to,

and comply with, such privacy laws.

14. Contact Us

If you have questions or comments about this Privacy Notice or the Platform, please contact

us using the information below.

Orlando Relax Transportation Solutions

admin@orlandorelax.com

321-745-9047

California Residents’ Rights

The California Consumer Privacy Act (CCPA), California’s “Shine the Light” law, and the

California Online Privacy Protection Act provide consumers who are California residents

with specific rights regarding their Personal Information. If you are a California resident, this

section provides you with additional information, describes your rights and explains how to

exercise those rights.

Categories of Information Collected

In the 12 months preceding the Last Updated date of this Notice, we have collected or

received the following categories of Personal Information about California residents.

Category Types of Information Collected Purpose for Collection

A. Identifiers. Real name, postal address, Internet

Protocol (IP) address, email address,

social security insurance number, driver’s

license number.

– Providing

transportation services

– Processing payments

for services

– Marketing our

services, new services,

service pricing and

discounts

– Evaluating

applications for

employment

opportunities

B. Personal

information

categories listed in

the California

Customer Records

statute (Cal. Civ.

Code § 1798.80(e)).

Name, social security number, address,

telephone number, education,

employment, employment history, bank

account number, credit card number,

debit card number, medical information,

or health insurance information.

Some personal information included in

this category may overlap with other

categories.

– Providing

transportation services

– Processing payments

for services

– Marketing our

services, new services,

service pricing and

discounts

– Evaluating

applications for

employment

opportunities

D. Commercial

information.

Records of products or services

purchased.

– Providing

transportation services

– Marketing our

services, new services,

service pricing and

discounts

F. Internet or other

similar network

activity.

Browsing history, search history,

information on a consumer’s interaction

with a website, application, or

advertisement.

– Evaluating and

improving the Platform

G. Geolocation data. Physical location or movements. – Providing

transportation services

and updates regarding

services

– Reviewing,

evaluating, and trying

to resolve customer

service issues

H. Sensory data. Video and audio recordings. – Reviewing,

evaluating, and trying

to resolve customer

service issues

– Protecting

passengers and

drivers

In the 12 months preceding the Last Updated date of this Notice, we have disclosed the

following categories of Personal Information for a business purpose as described above:

Category A: Identifiers.

Category B: California Customer Records personal information categories.

Category D: Commercial information.

Category F: Internet or other similar network activity.

Category G: Geolocation data.

Category H: Sensory data.

Right to Information. Subject to certain limits, you may ask us to provide the following

information for the 12-month period preceding your request:

● The categories of Personal Information we collected about you;

● The categories of sources from which the Personal Information was collected;

● The business or commercial purpose for collecting the Personal Information;

● The categories of third parties with whom we shared the Personal Information;

● If we disclosed Personal Information for a business purpose, a list of the disclosures

including the Personal Information categories that each category of recipient

received; and

● The specific pieces of Personal Information we collected about you.

We do not provide these information rights for Personal Information that we obtain through

a business-to-business (B2B) relationship.

Right to Delete. You also have the right to ask us to delete any Personal Information that

we have collected about you, subject to certain limitations as set forth under CCPA. We may

deny your deletion request if the information is necessary for us or our service providers to,

among other things, provide a good or service you requested, take actions reasonably

anticipated in the context of our business relationship with you, perform a contract we have

with you, detect and protect against security incidents or illegal activity, comply with a legal

obligation, or exercise a right provided for by law.

Right to Nondiscrimination. We will not discriminate against you if you exercise your privacy

rights under California law, including by:

● Denying you goods or services.

● Charging you different prices or rates for goods or services, including through

granting discounts or other benefits, or imposing penalties.

● Providing you a different level or quality of goods or services.

● Suggesting that you may receive a different price or rate for goods or services or a

different level or quality of goods or services.

However, the CCPA permits us to offer you certain financial incentives that can result in

different prices, rates, or quality levels, which are related to your Personal Information’s

value. Participation in a financial incentive program requires your prior opt-in consent,

which you may revoke at any time. We do not offer financial incentives at this time.

Submission of Requests for Information or to Delete. If you are a California resident, you

may submit a request for information or a request to delete by:

Calling us at 321-745-9047.

Emailing us at admin@orlandorelax.com – please provide your name, telephone number,

and type of request (that is, a request for categories of information, a request for specific

pieces of information, and/or a request to delete).

What We May Need from You

We may need to request specific information from you to help us confirm your identity and

ensure your right to access your Personal Data (or to exercise any of your other rights).

This is a security measure to ensure that Personal Data is not disclosed to any person who

has no right to receive it. We may also contact you to ask you for further information in

relation to your request to speed up our response.

Verifying Your Identity: To protect your privacy and security, we will take reasonable steps to

verify your identity before providing your Personal Information and before deleting your

information. Only you or someone legally authorized to act on your behalf may make a

verifiable request related to your Personal Information. For example, if you make a request,

we will ask you to confirm your name, email address, and/or other information we in our

records to verify your identity, so that we can help protect your information.

Requests from Authorized Agents: If you live in California, you may designate an

authorized agent to make a request for you. If you designate an authorized agent to make

a request on your behalf, we may require you to verify your identity and provide the

authorized agent’s identity and contact information to us.

Responses to Requests. We do not charge a fee to respond to your request unless it is

repetitive (more than twice in a 12-month period) or excessive. We will confirm receipt of

your request within 10 business days of receipt and generally will respond to your request

within 45 days of receipt. If we need more time to respond, we will inform you of the reason

and we may take up to an additional 45 days to respond.

No Fee Usually Required

You will not have to pay a fee to access your Personal Information (or to exercise any of the

other rights). However, we may charge a reasonable fee if your request is clearly

unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request

in these circumstances.