Cancellation Policy

At Orlando Relax, we understand that travel plans can change, and we aim to provide you with flexibility and convenience. Please review our cancellation policy below to ensure a smooth and hassle-free experience.

1. Reservation Changes and Cancellations:

Customers can make changes or cancel their reservations up to 24 hours before the scheduled trip at no additional cost.To modify or cancel your reservation, please contact our customer service team at admin@orlandorelax.com or (321) 460-2248.Cancellations within 24 hours of the scheduled trip may be subject to a cancellation fee, as outlined in our pricing and fee schedule.

2. Pickup Wait Time:

If you are running late or unable to reach the pickup location on time, please notify us as soon as possible.
Our drivers will wait for passengers at the pickup location for up to 15 minutes from the scheduled pickup time. After this period, additional wait time charges may apply.

3. Airport Pickup:

For airport pickups, we understand that flight schedules can be unpredictable. Rest assured that we monitor your flight’s status for real-time updates.
We will track your flight and adjust the pickup time accordingly to accommodate any delays.
For national flights, we will wait for up to 1 hour after your flight has landed.
For international flights, we will wait for up to 1 hour and 45 minutes after your flight has landed.
If you anticipate a significant delay, please notify us so that we can make necessary adjustments to your pickup time.

4. No-Show Policy:

If a passenger fails to show up at the designated pickup location and does not contact us within the 15-minute waiting period, it will be considered a “no-show.”
No-shows may be subject to a no-show fee, as outlined in our pricing and fee schedule.
Please note that these policies are designed to ensure the best possible service for all our customers. We appreciate your understanding and cooperation.

If you have any questions or need assistance with your reservation, please don’t hesitate to reach out to our customer service team. We are here to make your transportation experience as smooth and convenient as possible.

Orlando Relax reserves the right to make changes to this cancellation policy as needed. Customers will be notified of any updates through our website or other communication channels.

Last updated: September 2023