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Frequently Asked Questions
1. What types of transportation services do you offer?
We provide a wide range of transportation services, including airport transfers, corporate transportation, private shuttles, event transportation, amusement park rides, etc. Feel free to reach out for any specific requirements.
2. How can I book a ride with your transportation service?
Booking a ride with us is easy! You can either use our online booking form, call our customer support, or click the WhatsApp icon.
3. Are your drivers licensed and experienced?
Yes, all our drivers are licensed and have extensive experience in the transportation industry. Your safety and comfort are our top priorities.
4. Is your transportation service available 24/7?
Absolutely! We operate 24 hours a day, 7 days a week, including holidays. You can rely on us for transportation at any time.
5. Do you offer transportation for Disney World, Universal Studios, and other amusement parks in Orlando?
Yes, we specialize in providing transportation for amusement parks in Orlando and nearby areas, our drivers are trained to offer you local tips and recommendations for each amusement park and tourist attraction.
6. Can I request special amenities, like a luxury vehicle or child seats?
Of course! We offer various vehicle options, including luxury cars, SUVs, and vans. You can also request child seats or any other special amenities when booking your ride.
7. What areas do you serve?
We serve Orlando, Tampa, Miami, Daytona Beach, Cocoa Beach, and other nearby areas. Check our website or contact us for a detailed list of service areas.
8. How do you ensure passenger safety during rides?
Passenger safety is our top priority. We maintain a rigorous maintenance schedule for our vehicles, and our drivers are trained in safety procedures. Additionally, we have GPS tracking for real-time monitoring.
9. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, cash, and mobile payment apps. You can choose the option that’s most convenient for you.
10. Can I cancel or reschedule my reservation?
Yes, you can cancel or reschedule your reservation by contacting customer support up to 24 hours before your trip.
11. Do you offer private shuttles and tours?
Yes. All our services are private and 100% customizable.
12. How do your rates work?
Our rates are based on factors such as distance, vehicle type, and service type. You can find more information about our pricing on our booking page or by contacting our customer support.
13. Do you have special rates for returning customers?
Yes. We appreciate customers who value our business. Please reach out to us directly and we will work on a deal for you.
14. How far in advance should I book a ride?
It’s a good idea to book your ride in advance, especially during peak seasons or for special events. However, we also accommodate last-minute requests whenever possible.
15. How can I contact your customer support for further assistance?
You can reach our customer support team by our WhatsApp button or by phone at +1 321-745-9047
16. What if my plane is late?
Drivers are available 24 hours a day. We collect your flight number and arrival airline name when we take your booking details so that your driver can monitor your flight’s status in the event of any minor in-flight delays, and they can work to coordinate your change in schedule with other passenger’s scheduled rides. So be sure to update your transportation provider with any change in your flight reservations before you travel.
If while traveling you learn that your flight will be arriving more than 30 minutes past its originally scheduled arrival time, be sure to contact your transportation provider promptly and stay in contact with updates regarding your flight status. The driver cannot wait at the airport for more than 30 minutes due to airport regulations, and some smaller airlines do not provide timely flight status information, so it’s best to call your driver as soon as you have new information so that your driver can coordinate his arrival at the airport with your flight’s new arrival time.